Support, Tickets and Reporting Players | BELLOCCO

Running into a problem, have a question about the game, or want to report a nasty message or a player? That is what the Support system is for. You can always find it in the left menu under Support. It is the central place where you get in direct contact with the BELLOCCO staff, whether you need help, have found a malfunction or want to report misconduct. A well-working support channel keeps the underworld livable for everyone, so we encourage you to use it whenever you need to.

Opening a ticket

On the Support page you open a new ticket. You start by choosing a topic type, so your report goes straight to the right place:

• Question: a general question about the game or a feature.
• Bug or problem: something does not work as it should and you want it fixed.
• Report message: report an inappropriate private message to staff.
• Report player: report a player, for example for abuse, threats or cheating.
• Other: anything that does not fit the other categories.

As soon as you send the ticket, staff are notified immediately. They respond as quickly as possible in the same conversation, so all communication stays neatly in one place.

Reporting with one click

You do not always have to fill in a ticket yourself. You can also report directly from where the problem occurs. A received message has a Report button, and every player profile has a Report player button. This opens a ticket in one go that is automatically linked to that specific message or profile. That way staff see exactly what it is about, without you having to explain everything or take a screenshot.

Replies and notifications

As soon as staff reply to your ticket, you get a notification: both an in-game system message and a push notification, and a badge appears next to Support in the menu. You can keep replying for as long as it takes to get your question fully answered or your problem solved. Important: a ticket never closes on its own. You or staff close it manually once everything has been handled. Have a closed ticket and something new comes up later? Simply open a new ticket.

Fair and respectful

Use reports seriously and only when justified; false reports help nobody. Play fair and respectfully yourself as well: read more about this in safe play and the rules. Simply do not want to receive messages from a certain player anymore, but there is nothing to report? Then you can just block that player through your messages. For account matters it is also smart to keep good track of your progress and possessions.

Frequently asked questions

Where do I find the support system?

In the left menu under Support. That is where you open tickets and see all your ongoing conversations with staff.

How do I report a player who misbehaves?

Open their profile and click Report player, or open a ticket of the type Report player. The ticket is automatically linked to that player.

Does a ticket close on its own?

No. A ticket only closes manually, by you or by staff, once your question or problem has been handled.

How do I know staff have replied?

You receive a system message and a push notification, and a badge appears next to Support in the menu.

Can I report a bug?

Yes. Open a ticket of the type Bug or problem and describe as clearly as possible what goes wrong, so staff can fix it faster.

What if I just do not want messages from someone?

Then you do not need to report anything: you can block that player through your messages, so you no longer receive anything from them.

No account yet? Play for free and staff will be ready to help whenever you need it.