FAQ: Technical Issues and Support in BELLOCCO

Trouble with loading, performance or something else technical? Here you'll find the most common technical questions.

Frequently asked questions

The site loads slowly, what can I do?

First refresh the page once (Ctrl+F5 for a full reload without cache). If the problem persists, report it through Support so the game team can look into it.

Which browsers does BELLOCCO work in?

BELLOCCO works in any modern browser (Chrome, Firefox, Edge, Safari) on both desktop and mobile, including iPhone: no special software or plug-in is needed. On Android you can also use the free app from Google Play with the same account.

I'm not getting push notifications, how do I turn them on?

You need to explicitly allow push notifications in your browser when asked, and you can then manage them in your browser or system settings and in your Bellocco settings.

How do I report a bug?

On the forum under "Bugs & errors", or through the Support page: ideally describe what you did, what you expected and what happened instead.

Why is my balance or stat not updated right after an action?

Most actions are processed instantly, but some overviews (such as leaderboards) are refreshed periodically for performance: a short delay of a few seconds to minutes is normal.

Is there a changelog of updates?

New features and changes are announced on the forum under "News & updates".

How do I contact the game team?

Through the Contact page, or through the Support page for account-specific questions and tickets.