Support, tickets and reporting

Do you run into a problem, do you have a question about the game, or do you want to report an annoying message or a player? There it is. Support-system ahead. You always find it in the left menu below Support. It is the central place where you have direct contact with the staff of BELLOCCO, whether it is aid, a malfunction or a report of misconduct. A well-functioning support channel keeps the underworld habitable for everyone, so we recommend you use it when needed.

Open a ticket

On the Support page you open a new ticket. You start by choosing a subject-type, so that your notification goes straight to the correct handling:

• Question A general question about the game or a function.
• Bug or problem Something doesn't work the way it should and you want it fixed.
• Report message Report an inappropriate private message to the staff.
• Report Player Report a player, for example in case of swearing, threatening or cheating.
• Other Anything that does not fit in the other categories.

As soon as you send the ticket, the staff will be notified immediately. They react as quickly as possible in the same conversation, so that all communication remains in one place.

Report with one click

You don't always have to complete a ticket yourself. You can also report directly from where the problem occurs. In a Received message is a button Reporting, and on each player profile you find the button Report Player. This opens a ticket that is automatically linked to that specific message or profile. That's how the staff sees what it's about, without you having to explain everything or make a screenshot.

Responses and notifications

Once the staff responds to your ticket, you get a notification Both a system message in the game as well as a push-notification hampered and you see a badge at Support in the menu. You can keep responding as long as it takes to answer your question fully or to get your problem solved. Important: a ticket never closes itself. You or the staff close it manually as soon as everything is done. Do you have a closed ticket and show up later? Then you just open a new ticket.

Honest and respectful

Use reports seriously and only when appropriate; False reporting doesn't help anyone. Play fair and respectful yourself Read more about this safe play and rules. Do you simply not want to receive any more messages from a particular player, but is there nothing to report? Then you can also just that player block through your messages. For business around your account it is smart to your progress and possessions to keep up.

Frequently asked questions

Where can I find the support system?

In the left menu under Support. There you open your tickets and see all your running conversations with the staff back.

How do I report a player behaving badly?

Open his or her profile and click Report Player, or open a Player Report ticket. The ticket is automatically linked to that player.

Close a ticket on its own?

No. A ticket only closes manually, either by you or by the staff, once your question or problem is resolved.

How do I know the staff responded?

You get a system message and a push notification, and with Support a badge appears in the menu.

Can I report a bug?

Yes. Open a ticket of the type Bug or problem and describe as clearly as possible what goes wrong, the staff can solve it faster.

What if I just don't want messages from anyone?

Then you don't have to report: You can block that player through your messages, so you don't receive anything from him or her.

No account yet? Play for free And the staff will be there for you as soon as you need help.